Genesys Voice Platform is a software, standards-based platform that enables businesses to provide cost-effective customer interactions 24×7. Genesys Voice Platform provides touchtone access to applications and incorporates speech recognition technology for conversational exchange to identify and resolve customer requests. Genesys Voice Platform is tightly integrated with the Genesys Customer Interaction Management Platform to provide a caller experience that integrates self-service with agent-assisted service.
- Seamless integration of self-service applications with agent-assisted transactions drives operational efficiencies and improves customer service levels
- Standards-based platform integrates with off-the-shelf hardware and software to leverage and protect previous technology investments
- Open, software-only solution based on VoiceXML, CCXML and MRCP standards leverages any existing voice application written to these standards
- Supports TDM, IP or Hybrid environments